…
Daily Report
Complete & submit before 8 PM daily
Staff Info
🌅 Opening (Morning)
₦
₦
💰 Sales / Income
₦
₦
₦
₦
₦
₦
💸 Expenses
₦
×
₦
×
🌙 Closing (End of Day)
₦
₦
👥 Customer Operations
⚠️ Issues & Notes
✍️ Signature
Sign below to confirm report is accurate
Total Sales₦0
Total Expenses₦0
Net Position₦0
Cash Variance—
Daily SOP
Standard Operating Procedure — how your business runs daily
🌅 Morning Opening Checklist
DAILY
Count opening cash & record amount
Check POS terminal balance (both 5158485003 and 5158485010)
Record opening balance in daily report form
Check paper stock, printer ink, fuel, water supply
Confirm power status (NEPA or generator)
Check for any pending jobs from yesterday
Ensure price list is visible in office
During the Day — For EVERY Customer
1
Greet customer & identify service needed
Always offer Premium and Budget options. Never let a customer walk out without a quote.
2
Collect payment before service
Cash or POS. No credit without owner approval.
3
Record sale immediately in daily tracker
Every single transaction must be logged same moment it happens.
4
Issue receipt to customer
Printed or WhatsApp receipt for all transactions above ₦5,000.
5
UPSELL — always offer a related service
Printing customer → offer passport. Shipping customer → offer address rental. Ask every time.
6
If customer leaves without buying — collect contact
Get name + phone. Follow up same day. Log as "Lost Sale" in report.
Closing — Most Important
1
Count cash in drawer
Any discrepancy above ₦500 must be explained in writing same day.
2
Check POS terminal totals for the day
3
Record all expenses with receipts
Photo receipts attached to daily report.
4
Complete & submit daily report by 8 PM
No exceptions. Missing report = warning. Third miss = salary deduction.
5
Secure cash, lock office, confirm equipment off
School Printing Outreach (Weekly)
1
Visit 2–3 schools per week (Tue & Thu)
Target: secretaries, bursars, admin offices.
2
Offer bulk printing deal (B&W: ₦50/page, bulk discount available)
3
Leave flyer + WhatsApp contact
Monthly potential from school contracts: ₦200k–₦500k
Emergency Procedures
!
POS Terminal Goes Offline / Fails
1. Try rebooting the terminal (hold power 10 sec). 2. If still offline, offer cash payment only — tell customer "card machine temporarily down." 3. Never turn away a cash customer. 4. Log issue in daily report. 5. WhatsApp owner immediately with terminal number.
!
Power Failure During Customer Service
1. Apologise calmly — never blame NEPA in front of customer. 2. Start generator immediately if fuel available. 3. If no generator, collect customer contact and promise callback when power returns. 4. Never tell customer to "come back" without getting their number. 5. Log every power-related lost customer in daily report.
!
UPS Shipment Dispute / Damaged Parcel
1. Do NOT promise refunds without owner approval. 2. Collect customer name, phone, shipment tracking number, and description of issue. 3. WhatsApp owner immediately with all details. 4. Tell customer: "I've escalated this to the manager who will contact you within 24 hours." 5. Log in daily report under Issues.
!
Running Low on Consumables
Paper below 1 ream · Ink below 20% · Fuel below 5L · Water below 10 sachets → Flag in daily report under "Needs Approval" the night before you run out. Never wait until you actually run out — that costs customers.
Pricing Board
Official rates — print & place in shop
Always Offer Two Options
For every service, quote both a Premium and Budget option. The customer who left at ₦166k could have been retained with a ₦120k standard option. Never let price be the reason they leave.
✈️ Shipping (International)
Standard Shipping₦120k – ₦180k
Express Shipping₦180k – ₦250k
SIM Card to Canada~₦56,312
Small Parcel (<2kg)From ₦30,000
UPS GTB Account0002152375
🖨️ Printing & Business Services
Black & White (per page)₦50 – ₦100
Color Print (per page)₦200 – ₦500
CV / Business Plan₦1,000 – ₦5,000
ID Card Printing₦1,000 – ₦3,000
Binding (Spiral)₦500 – ₦1,500
Lamination₦300 – ₦1,000
JAMB Registration Support₦2,000 – ₦5,000
Email / Document Processing₦500 – ₦2,000
Scanning (per page)₦100 – ₦200
Bulk Printing (schools)Custom quote
🛂 Passport & Visa Services
Standard Passport₦250,000
VIP Fast Track (2 weeks)₦350,000
Visa Application SupportQuote on request
🏢 Address & Business Services
Virtual Address Rental₦5,000 – ₦20,000/mo
US Receiving Address₦10,000 setup + fee
Embassy Doc Processing₦5,000 – ₦15,000
Notary / Affidavit₦3,000 – ₦10,000
📦 Freight & Logistics
China → Nigeria Freight₦50,000 – ₦500,000+
Amazon/Alibaba Support₦10,000 – ₦50,000
Dispatch / Local Delivery₦1,000 – ₦5,000
💳 POS & Payment Services
POS Transfers (customer fee)₦100 – ₦300/txn
Crypto / Payment AssistQuote on request
🛍️ Retail Counter (non-medicine)
ToiletriesSet by manager
Phone Accessories (chargers, cables, cases)Set by manager
Stationery (pens, envelopes, files)Set by manager
Packing Supplies (boxes, tape, bubble wrap)Set by manager
⚠️ No medicines or OTC drugs are sold here — refer customers to a licensed pharmacy. Record retail sales under "Other".
Staff Rules
Staff operating rules — Premium Postal Abuja
Staff Rules & Control Contract
These rules apply to all staff immediately. Violations follow the consequence scale below. By working here, you acknowledge and agree to these terms.
🔒 Financial Rules
1
Every transaction must be recorded daily
No transaction is too small. Cash, POS, and all income must be logged the moment it happens.
2
No money kept outside business records
All revenue collected belongs to the business. It must be counted, recorded, and reported same day.
3
No expenses above ₦5,000 without approval
Send WhatsApp message to owner with item, cost, and reason. Wait for approval before spending.
4
All POS payments go to the company account
POS terminals are business tools only. No personal transfers or unauthorized float usage.
5
No unapproved discounts
Do not offer discounts from the price list without owner approval. Always quote from the official pricing board.
6
Office Hours: 8:00 AM – 6:00 PM (Mon–Sat)
Open by 8AM sharp. Doors locked by 6PM. Any exception requires prior WhatsApp approval. Sunday is closed unless specifically instructed.
7
Public Holidays
Office is closed on all Nigerian public holidays unless owner gives specific instruction to open. No work = no report required that day. Flag the holiday in the next day's report.
8
Customer Complaint Procedure
If a customer is unhappy: (1) Listen calmly, do not argue. (2) Apologise and offer to fix the issue. (3) If unresolved, collect their contact and tell them the owner will call back. (4) Report the complaint in that day's Issues field — every complaint must be logged.
9
Emergency Contact
Owner (Mike): 08097997777 (OPay / WhatsApp). Call immediately for: fire, theft, major equipment failure, serious customer dispute, or any situation above ₦20,000. Do not handle alone.
📊 Reporting Rules
1
Daily report must be submitted every night (8–9 PM)
Use the Daily Report tab in this app. Submit with signature before leaving office.
2
All receipts must be attached
Photo every receipt and attach to daily report or send via WhatsApp immediately after purchase.
3
Cash and POS must balance daily
Closing cash should match: Opening cash + Sales − Expenses. Any discrepancy above ₦500 requires written explanation.
4
Weekly summary every Friday by 5 PM
Total week income, expenses, POS balance, best sale of week, next week plan.
🚫 Prohibited Actions
- Borrowing from business funds under any circumstances
- Personal use of business money, POS, or equipment
- Unapproved discounts or free services
- Bringing unauthorized vendors or contacts for payment
- Illegal electrical connections or bypass (electricity etc.)
- Giving customers excuses instead of collecting their contact
- Quoting prices not on the official price list without approval
💰 Incentive Plan
Base Salary
₦110,000/month
Performance Bonus
3% of sales above monthly target
Monthly Target (to earn bonus)
₦200,000 revenue
School Contract Bonus
5% of any new school deal closed
⚠️ Consequence Scale
1
Missing report = Written Warning
First offense: verbal reminder. Second offense: written warning on record.
2
Missing money = Salary Deduction
Any unaccounted cash or POS discrepancy is deducted from salary that month.
3
Repeated violations = Termination
Three warnings in a month, or any single serious breach (fraud, theft, gross insubordination) = immediate termination.
90-Day Plan
Revenue growth roadmap · Apr – Jun 2026
Break-even
₦160K
Monthly minimum
Day 90 Target
₦450K
Monthly gross
Days 1–7 · This Week
Fix the Foundation
Activate daily reporting — start tonight
Pull Moniepoint POS statements for both terminals
Resolve NEPA meter — stop illegal bypass liability
Print & post official price list in office (laminated)
Confirm canopy final payment & collect receipt
Confirm all salary receipts Sep 2025 – Feb 2026
Week 1 Goal
Systems ON
Days 8–30 · Month 1
Turn On Revenue
Formalize US receiving address service — offer to every walk-in
Push passport service actively (1 deal = ₦250K+)
David visits 2 schools/week for bulk printing contracts
Confirm both banners (exit gate + main gate) are up
Price & advertise SIM-to-Canada service (₦56K/shipment)
Fix lost-sales rule: always offer Premium AND Budget option
Month 1 Target
₦150,000
Days 31–60 · Month 2
Build Recurring Revenue
Monitor NYSC Cybercafe accreditation — high volume printing
Pitch 5–10 plaza businesses for monthly shipping contracts
Launch dispatch service — revenue share model (30/70)
Build passport referral pipeline (1 client = 3 referrals)
Advertise China→Nigeria freight using Yiwu/Guangzhou contacts
Post 3x/week on WhatsApp status + IG with services & wins
Month 2 Target
₦250,000
Days 61–90 · Month 3
Hit Profitability
Introduce David performance bonus: 3% of revenue above ₦200K target
Move all Premium Postal transactions to dedicated business account
Full monthly P&L statement — review with David every month end
Leverage @mikeinc__ (1.7M reach) — 1 post per month on Premium Postal
Target 1 China→Nigeria freight client/month (₦200K+ potential each)
Evaluate hiring part-time second staff if revenue exceeds ₦350K/month
Month 3 Target
₦450,000
⚡ CEO Operating Cadence
YOUR ROLE
D
Daily — Receive report
Review David's daily submission. Approve any pending expenses. Reply within 2 hours.
W
Weekly — Audit
Every Friday: check POS settlements, review week's revenue vs. target, flag any discrepancies.
M
Monthly — Profit review
Full P&L review. Pay bonus if target hit. Adjust strategy. Set next month target.
Report History
Submitted daily reports archive
📋
No reports submitted yet.
Complete and submit your first daily report to see history here.
Salary Tracker
David · ₦110,000/month · Started September 2025
Mark each month as paid with the OPay reference
Tap UNPAID to toggle to PAID. Enter the payment date and OPay transaction reference as proof. This creates a permanent salary payment record.
💼 Salary Payment Log
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SALARY SUMMARY
Monthly Amount
₦110,000
Total Obligated (10mo)
₦1,100,000
Start Date
1 September 2025
Bank
OPay / First Bank
Manager Dashboard
Source: —
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